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Frequently asked questions

Answers about making payments, creating merchant accounts, fees, security, and support.

Payments Merchants Fees Security Support

Payments

How do I make a payment?
Go to Make a Payment, enter your details and amount, then choose PayPal, card (Stripe), or bank transfer. You’ll receive a confirmation after completion.
What payment methods are accepted?
We currently support PayPal, major cards via Stripe Payment Links, and manual bank transfers. If you need a different method, contact us.
When will my payment show as complete?
PayPal and card payments typically confirm within minutes. Bank transfers can take 1–3 business days depending on your bank.
Do I get a receipt?
Yes, a receipt is emailed to the address you provide during checkout. For copies, contact our Support Center with your invoice/order number.

Merchants

How do I create a merchant account?
Use Create Account (Merchants) to submit your company details and KYC documents. Our team will guide you through onboarding and compliance.
How long does onboarding take?
Typical onboarding completes in 2–5 business days, depending on industry and documentation completeness.
When are funds settled to merchants?
Standard settlement cycles are T+2 to T+5 business days. Custom schedules are available for eligible merchants.

Fees

What are your processing fees?
Fees vary by payment method, volume, and risk profile. See our Pricing page or contact Sales for a tailored quote.
Are there chargeback fees?
Chargebacks may incur a fee per dispute, as outlined in your merchant agreement. Our team assists with representment.

Security & Compliance

Is Uniquity Solutions PCI compliant?
Yes. We follow PCI DSS best practices and work with audited partners for secure processing, tokenization, and storage.
How do you handle data privacy?
We collect the minimum data necessary and process it under applicable regulations. Contact us for our data processing addendum.

Support

How do I contact support?
Visit the Support Center for resources, or reach out via the Contact button. Include your invoice/order number for faster help.
Do you offer SLAs?
Yes. Enterprise plans include response-time SLAs. Contact Sales to review options.
Make a payment Create merchant account