Frequently Asked Questions
Payments
How do I make a payment?
Go to Make a Payment, enter your details and amount, then choose PayPal, card (Stripe), or bank transfer. You’ll receive a confirmation after completion.
What payment methods are accepted?
We currently support PayPal, major cards via Stripe Payment Links, and manual bank transfers. If you need a different method, contact us.
When will my payment show as complete?
PayPal and card payments typically confirm within minutes. Bank transfers can take 1–3 business days depending on your bank.
Do I get a receipt?
Yes, a receipt is emailed to the address you provide during checkout. For copies, contact our Support Center with your invoice/order number.
Merchants
How do I create a merchant account?
Use Create Account (Merchants) to submit your company details and KYC documents. Our team will guide you through onboarding and compliance.
How long does onboarding take?
Typical onboarding completes in 2–5 business days, depending on industry and documentation completeness.
When are funds settled to merchants?
Standard settlement cycles are T+2 to T+5 business days. Custom schedules are available for eligible merchants.
Fees
What are your processing fees?
Fees vary by payment method, volume, and risk profile. See our Pricing page or contact Sales for a tailored quote.
Are there chargeback fees?
Chargebacks may incur a fee per dispute, as outlined in your merchant agreement. Our team assists with representment.
Security
How is my data protected?
We employ industry-standard encryption, PCI DSS-compliant processes, and regular security audits to protect your data.
Where can I find security documents?
See our Compliance & Security page for policies, certifications, and incident response information.
Support
How do I contact support?
You can reach us via the Support Center, live chat, or email. Response times vary by plan and demand.
Where can I find the Service Level Agreement (SLA)?
The SLA is available on our website under the Terms and Conditions section. If you have specific questions, please reach out to support.